Jacob Morgan op
The Three Environments That Create Every Employee Experience
I define “employee experience” as an organization creating a place where people want to show up instead of assuming that people need to show up. This shift from “need” to “want” is the fundamental change that organizations around the world are starting to experience. This is why we see so much investment in new offices spaces, health and well-being programs, maternity and paternity leave, healthy foods, workplace flexibility, and so much more. There are a lot of things that can go into creating an employee experience but the good news is that every single company regardless of their industry, geography, or size, only need to focus on three things. Every employee experience is comprised of three environments: the physical environment, the cultural environment, and the technological environment as seen below.
We have all heard of corporate culture and the many ways to describe it. Some say “it’s what happens when the manager leaves the room,” others say culture stems from the values, attitudes, practices, and the mission of the organization, and some say culture is controlled by the CEO and the executives. Regardless of what you believe culture is or where it comes from, the one thing that is common is that culture is about feeling. If the physical environment is about the one that you can see, touch, taste, and breathe, then the cultural environment is the one that you feel; it’s the “vibe” you get when you walk in the door and it’s the mood and the tone that the workplace sets. It’s the leadership style, the sense of purpose your employees feel, the organizational structure, and the people that make up your organization. It’s not written and it’s not stated yet it is one of the most important elements of creating and designing the employee experience. Typically corporate culture is what energizes us or drains us, it motivates us or discourages us, it empowers us or it suffocates us. We all experience the corporate culture of our organizations every single day, whether it be positive or negative.
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